Frequently Asked Questions

Q: How much exercise will my pet get? 

A: Cats are brought out in the centre area for a roam, explore and if they are social will get time out with other cats. If your cat is not social that is not a problem they still get time out in the centre, we make sure all of the cats get an ample amount of time out of their rooms. 

Social Dogs come out for play time with dogs of similar size and temperament, then they go for a walk. We walk the dogs in pairs so they all get individual attention and time to roll and sniff on the grass. If your dog is not social don't worry they will get lots of extra cuddles and attention from our wonderful staff. Long stays get walked twice a day and have longer play times. 

There is no extra charge for play time and walks.

Q: My pet has medication and / or a special diet is that ok? 

A: Absolutely we have many pets with different needs. Please pack any medication with the pets name, instructions and what the medication is for and we will administer as instructed. For food please label clearly with quantities. 

Q: Can I bring my pets own bedding, toys or blankets? 

A: Sure, it is always nice to have something comforting from home! You are welcome to bring anything from home. It is best to label items as clearly as possible.

If you don't bring anything don't worry we have an ample supply of blankets, toys and an appropriately sized bed is in every room. 

Q: Do I need to apply tick or flea products to my pet? 

A: We are in a high tick area. We urge you to make sure your dog has tick treatment before their stay. We have a range of tick prevention available for purchase in our reception area to be administered if required. 

All pets should be up to date with worming and fleas. If any pets are found to have worms or fleas we will treat them as needed and the cost of treatment will be added to your bill. 

Q: What time can I bring my pet in? 

A: As we charge per calendar day you can bring your pet in whenever you like in our opening hours between 8am to 4pm. However we prefer you bring your pet in as early as you are able during the day so they can become familiar with their environment before night time. 

Q: What time do I need to collect my pet? 

A: As we charge per calendar day you can collect your pet any time between 8am until 4pm. 

Q: How can I pay?

A: We accept cash and EFTPOS, please note Savings and Cheque options have no charge but due to bank fees Credit option has a 1% surcharge.

Q: What paperwork do I need to complete? 

A: We have the paperwork all sorted out for you when you arrive. We only require your pets Vaccination Certificate upon arrival. Below are the Terms and Conditions as listed on the Boarding Contract you will sign upon arrival. 

TERMS AND CONDITIONS

THE PROPRIETOR AGREES TO ACCEPT THE ABOVE PET FROM THE OWNER/S AND TO PROVIDE THE SAID PET WITH QUALITY FOOD, SHELTER AND ATTENTION SUBJECT TO THE FOLLOWING CONDITIONS:

  1. FEES: The owner/s agree to pay the full amount of boarding fees at the daily rate specified in this agreement for each day. The owner/s agree to pay all boarding fees as may accrue after expected collection date listed below. All dates booked require minimum 14 days notice of amendment otherwise full dates booked will be charged. All dates booked require minimum 30 days notice to cancel otherwise full deposit will be withheld.
  2. RELEASE & INDEMNITY: The proprietor will take all reasonable care and precautions for the care and safety of the pet listed above. The owner/s agree expressly that the pet shall be and remain at the complete risk of the owner/s as to accident, illness or misadventure of any description i) during transportation of the pet to and from Avonlee Lodge Pet Resort ii) whilst the pet remains on the proprietor’s premises iii) in any way under the control of Avonlee Lodge Pet Resort. The owner/s hereby releases and indemnifies the proprietor from all proceedings, suits, claims, actions and demands in relation to condition, health, management or loss by whatever cause of the pet throughout the boarding period.
  3. HEALTH WARRANTY: The owner/s hereby warrants to and covenants with the proprietor that the pet is free from ill-health or contagious disease and is free of any dangerous or vicious condition or temperament (other than noted above)
  4. FLEAS & TICKS: It is the owners responsibility to ensure flea & tick treatment has been administered. Any pets found with fleas will be treated at the owners cost. The property is in a high tick area. Tick treatment is recommended. Any pets with ticks will be treated at owners cost. Ticks can be deadly!
  5. VETERINARY COSTS: The owner/s hereby authorise and requests the proprietor to call a Veterinary Surgeon to attend the pet listed above for any reason and at the sole and absolute discretion of the proprietor. The owner/s hereby agrees to be responsible for costs of all professional charges and treatments rendered in such veterinary care to the above pet. The owner/s hereby expressly authorises the proprietor to incur such costs and charges in the name of the owner/s personally, and indemnifies the proprietor accordingly.
  6. ABANDONED PETS: If the pet is not collected by the owner/s (or agent authorised in writing) within one (1) week of expected date shown the proprietor shall be entitled, and the owner/s hereby consents to:               i) Sell or otherwise remove the pet from the premises as the proprietor shall think fit in their absolute discretion; and ii)Apply proceeds of any such disposal against outstanding fees and any veterinarian costs and charges outstanding; and iii) Recover from the owner/s any monies then still remaining due and payable
  7. COLLECTION: The owner/s agrees to give the proprietor as much advance notice to the proprietors as possible of the intended time and date for collection of the pet.
  8. The owner/s acknowledge that the signing of this contract shall create a lien over the animal in favour of Avonlee Lodge Pet Resort, which lien shall continue to exist whilst ever monies are owing pursuant to the contract.
  9. SOCIAL MEDIA & WEBSITE: By signing this contract you are giving the proprietor permission to put photos and videos on Avonlee Lodge social media and website.